IndyGem
Service Policy
15
Day Money-Back Guarantee
You
may return any regularly listed item, for any reason at all, in its original
condition within 15 days for a full credit. Shipping and
handling charges are not refundable. Please call or fax notice
of return before shipping.
Customer
Service
If
you have any questions or comments, call 1-877-569-4367, 9am to
5pm, Monday - Friday, and our knowledgeable staff will gladly
help you.
Shipping
(U.S. and Puerto Rico only)
Use
chart below. Charge is based on each ship-to address.
|
Merchandise
Total
|
Shipping
& Handling
|
|
$0.00
to $499.00
|
$14.95
(minimum)
|
|
$500.00
and above
|
Actual
costs of shipping/insurance
|
|
To
Order By Phone
Call
toll-free, 24 hours a day, 7 days a week to place your order. We
will get back to you promptly during our regular business hours. Our office hours are 9am to
5pm, Monday - Friday.
To
Order By Mail
Mail
your order to: IndyGem,
P.O. 781313, Indianapolis, IN 46278-8313
Returns
For
your protection, return items in a sturdy box via registered,
insured US Mail to:
IndyGem,
P.O. 781313, Indianapolis, IN 46278-8313.
Let us know if you would prefer a credit, refund, or
replacement. Shipping and handling fees are not refundable.
Damaged
Goods
If
you receive damaged merchandise, call us right away. We will
have the carrier inspect the package and replace the damaged
items. If another jeweler damages our merchandise, it is their
responsibility.
IndyGem
Privacy Policy
At
IndyGem, we are committed to protecting your privacy. We
promise to keep all the information that you might share with
us confidential. No personal information will ever be sold to
or shared with any third party for any reason. IndyGem only
utilizes personal information gathered from customers in order
to process billing and fulfill orders. With our experience in
the jewelry industry for over 61 years, and our impeccable
reputation, we understand the confidential nature of our
customer’s purchases and personal information. We understand
that your shopping records and personal information must never
be shared with anyone. You can be certain that we have a
policy, which precludes any associate of IndyGem breaching the
confidentiality of your purchasing
information or other personal information. We have maintained
this policy throughout our many years of operations.
When you place an order with IndyGem, you will be using our
secure server. Our secure server software encrypts all of the
personal information you submit to us. This helps to maintain
the confidentiality of your information.
